Quality Assurance Team

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Orkin Canada employs a National Quality Assurance Team, which utilizes an ISO 9001:2015 certified review process to ensure your complete satisfaction.

Orkin Canada’s unique approach begins with quality on-site service, and is backed by a Quality Assurance Team of PhDs, entomologists, sanitarians and food safety experts. This knowledgeable team conducts regularly scheduled quality control inspections to monitor and maintain quality levels and constantly optimize your ongoing pest management program. Award-winning training has set the Canadian standard for pest management and prevention in all categories of business, from commercial to manufacturing, industrial, shipping, mining, grain and government.

Sean Rollo, BCE

Technical and Business Development Manager

Sean Rollo, a Board certified Entomologist, oversees the Quality Assurance and Compliance teams across Canada. As a member of the senior leadership team, he is also responsible for business development opportunities.

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Alice Sinia, Ph.D., MSc

Quality Assurance Manager – Regulatory/Lab Services

Alice Sinia is responsible for the management of the Orkin Canada Quality Assurance Laboratory located at our GTA Training Centre. Alice prepares scientific reports for Orkin Canada clients and performs quality assurance account compliance audits.

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Martin Hardy, B.Sc., M.Sc.

Quality Assurance Technical Advisor

Martin is the Quality Assurance Technical Advisor for our Ottawa and Québec region branches. Martin is also responsible for all French language technical training, insect identification reports as well as audits for Gold Medal customers.

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Sid Smith

National Account Quality Assurance Manager

Sid Smith is Orkin Canada’s primary contact for our National Account clients on a day-to-day basis, ensuring quality service is being delivered, from coast to coast. Sid is an Associate Certified Entomologist and a licenced pesticide applicator.

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Abdul Bhatti, MSc (honours)

Quality Assurance Manager

Abdul provides Quality Assurance and Technical Support to various Orkin Canada operations branches and customers in Ontario. Training Support for Orkin Canada Technicians in the field and in-house training.

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Anand Bindah, B.Sc Hons.

QA Manager - Alberta

Anand started with Orkin Canada on March 2015, as Sales and Service Technician. As a new immigrant, without prior experience in the pest control industry, Orkin Canada provided him with an opportunity to start his journey and develop a career in Canada.

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Kristin Love

QA Manager - Maritimes

Kristin started her journey at Orkin Canada as a customer service representative, working to ensure that the field pros were always in the know. She has now worked her way to now serving as the Quality Assurance and Technical Support for Orkin Canada customers in New Brunswick, Nova Scotia and Prince Edward Island.

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Laura Surkan

QA Manager - SK/MB/Northern Ontario

Laura has more than 10 years of experience in food safety and quality assurance for in raw and ready-to-eat meat, ice cream, and regulated cannabis industries. She is now serving as the QA manager for Saskatchewan, Manitoba and northern Ontario.

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Melissa Nikkel

QA Manager - British Columbia

Melissa began with Orkin Canada as a Sales and Service technician before taking on the role of CAT tech. She has always demonstrated an interest in developing her career. With her keen eye for detail we have no doubt that she has found her calling.

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Nick Merpaw

National Accounts Quality Assurance Manager

Nick works closely with Orkin Canada’s large National clients to ensure all pest management best practices are implemented correctly and his area of operation includes Ontario and east to Atlantic Canada. Nick also works with the branches in his regions to help support them with communication and technical support.

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Scott Graham, BCE

Quality Assurance Manager – Compliance

Scott Graham in charge of Corporate and Environmental Compliance for Orkin Canada. He specializes in all areas of Urban, Industrial and Commercial Pest Management and is trained in both food safety and HACCP and has completed the FSPCA (Food Safety Preventative Control Alliance) Preventative Controls for Human Food auditor course.

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Sheena Stuckless

QA Technical Advisor/ Lead Hand

With over 26 years of Quality Assurance and Food Safety experience, Sheena has a wealth of knowledge. As a graduate of the Marine Institute (Diploma in Food Technology), Sheena brings her prior experiences into her current role as a QA Technical Advisor/Lead Hand.

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Tony Arruda

Quality Assurance Technical Advisor

Tony Arruda provides Integrated Pest Management training to large Gold Medal clients, as well as bed bug training and presentations to major hotels in the greater Toronto area. Tony also provides training and support to technicians in the field and holds Quality Pro, AIB and NPMA Food Safety certifications.

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Remove pests from your home, and stop them from coming back

We work hard to listen, understand and assess your unique situation. Request a free, no-obligation estimate today for a customized pest program that fits your needs.

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Common Pests

At Orkin Canada, we know our pests, and you can too. Explore our pest library to learn how to identify and deter common pests.

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100% Satisfaction or Money Back Guarantee

Resolving your pest problem is our #1 priority. If re-treatment is required, we'll provide immediate services at no extra cost. If your expectations are not met, we guarantee a full refund of your service payment.

Remove pests from your home, and stop them from coming back

We work hard to listen, understand and assess your unique situation. Request a free, no-obligation estimate today for a customized pest program that fits your needs.

Request a Free Home Estimate
Request a Free Business Consultation