Backed by the Orkin Canada
Quality Assurance Program

Orkin Canada employs a National Quality Assurance Team, which utilizes an ISO 9001:2008 certified review process to ensure your complete satisfaction.

Orkin Canada’s unique approach begins with quality on-site service, and is backed by a Quality Assurance Team of PhDs, entomologists, sanitarians and food safety experts. This knowledgeable team conducts regularly scheduled quality control inspections to monitor and maintain quality levels and constantly optimize your ongoing pest management program.

Award-winning training has set the Canadian standard for pest management and prevention in all categories of business, from commercial to manufacturing, industrial, shipping, mining, grain and government.

Orkin Canada is dedicated to providing you with the most effective, ongoing pest management solution available. Orkin's unique and comprehensive approach for commercial customers supports quality on-site service with an entire team of experts who develop and monitor your Integrated Pest Management solution.

ISO 9001:2008 Certification

Close monitoring by the ISO Certification Process reinforces Orkin Canada’s documented quality management processes and strict regulatory compliance. PCO Services, now Orkin Canada, was the very first Pest Management company in North America to receive ISO Certification. We are very proud of our history of excellence.

We back our service with our quality assurance program, which guarantees your pest management service meets Orkin Canada’s high quality standards - and your own. One of the most important elements of an Integrated Pest Management program is comprehensive documentation. We document all services provided by Orkin Canada technicians, operations management, support staff and Quality Assurance professionals to meet or exceed all international standards, defined by the Global Food Safety Initiative (GFSI).

The value of our service is measured by your complete satisfaction. Choosing Orkin Canada is a statement that your quality standards are high and that you demand nothing but the very best service from your suppliers. Your satisfaction is our promise.

The Orkin Canada Quality Assurance Team

Bill Melville – Quality Assurance Director
Pest Management Certificate B.C. Institute of Technology; NPMA & QualityPro Certification; Certified in Structural & Fumigation; Food Safe Training Certificate; WSIB certification l & ll

Bill has over 35 years of experience working in the pest control industry. He now oversees our Quality Assurance, Training, H&S and Regulatory departments. He specializes in food safety standards, carpenter ants, fumigation and mentoring. Bill makes numerous industry presentations and provides support to client groups and Orkin Canada branch offices throughout North America along with the preparation and submission of print articles for various industry-related magazines.

Alice Sinia, MSc – Quality Assurance Manager - Regulatory/Lab Services 
Master of Science Degree in Pest Management (MSc.) Simon Fraser University; BSc. (Hons) Biological Sciences (Entomology & Parasitology) Makerere University; Advanced Level Certificate of Education Trinity College

Alice is responsible for the management of the Orkin Canada Q.A. Laboratory located at our Training Centre. She performs analytical entomology (investigate product adulteration using biochemical and comparative tissue methods), provides technical support in pest/insect identification to branch offices and clients. In addition, Alice also prepares scientific reports for Orkin Canada clients, updates Orkin management on changes and updates in government regulations pertaining to the Pest Control industry and performs Quality Assurance account compliance audits. Alice is currently completing her PhD thesis on honey bees.

Sid Smith, ACE – National Account Quality Assurance Manager
Associate Certified Entomologist Diploma (ACE); Class 2 Structural Exterminators License; NPMA & Quality Pro Certification; AIB Certified; Drinking Water & Confined Space certification; Food Plant Pest Management (Purdue University); HACCP Certification

Sid is the primary contact for our National Account clients, on a day to day basis, to ensure quality from coast to coast is being delivered. He delivers presentations to technicians and clients on pest management as well as to local health departments.

Kathy Cano, MSc, BCE – Quality Assurance Manager - Gold Medal
B.Sc. (Agriculture) & MSc. (Entomology) University of Manitoba; Board Certified Entomologist (BCE); NPMA training; Quality Pro certification; Provincial Licensing Ontario (structural / fumigation) and Manitoba (structural, mosquito, fumigation)

Kathy performs Quality Assurance audits (Manitoba, Sask. and Alberta) and her areas of expertise include: Entomology, Urban Pest Management. She is a  member of the Entomological Society of America, the Entomological Society of Manitoba and the Entomological Society of Canada. Kathy manages all aspects of our Gold Medal Pest Management Program and is a recognized speaker at industry conferences and workshops.

Scott Graham, BCE – Quality Assurance Manager - Compliance 
Environmental Pest Management Sir Sandford Fleming; Board Certified Entomologist (BCE) American Society of Entomology; Certified Environmental Health Technician (CEHT) National Environmental Health Association

Scott manages corporate and environmental ISO compliance for Ontario, Quebec and Eastern Canada. He also provides Quality Assurance and Technical Support for Southwestern Ontario. and specializes in all areas of Urban, Industrial and Commercial Pest Management. Scott’s industry accomplishments have included conducting numerous pest management and food safety seminars for some of the largest food processing companies in Canada and the United States.